RoCrux
Last updated: July 2026
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been dispatched, along with a tracking number where applicable.
These are estimated timelines and may vary due to courier delays, weather conditions, or public holidays. RoCrux is not responsible for delays caused by the logistics partner once the order has been dispatched.
Shipping charges are calculated at checkout based on your order total and delivery location.
Once your order is dispatched, you can track it from My Orders in your profile. You will also receive tracking updates via email. If you do not receive a tracking update within 3 business days of order confirmation, please contact us.
If your order arrives damaged, please do not accept the delivery. If damage is discovered after opening, contact us within 24 hours of delivery with photographs.
For lost shipments, please allow up to 10 business days from the estimated delivery date before raising a complaint, as courier delays can sometimes occur.
For any shipping-related queries, reach us at rocrux.official@gmail.com or through our Contact page.
