RoCrux
Last updated: July 2026
Important — Please Read Before Purchasing
Electronic components are tested before dispatch. Due to the nature of electronics, returns are only accepted for defective or incorrect items. All claims must be raised within 3 days of delivery with a video proof.
You can apply for a return or replacement only if:
The item received is defective or not working as described
The wrong item was delivered (different from what you ordered)
The item was damaged during shipping
Not Eligible For Return
Change of mind or incorrect purchase
Items that have been used, soldered, or modified
Damage caused by incorrect wiring, overvoltage, or mishandling
Claims raised after 3 days of delivery
Items without original packaging
All return and replacement requests must include a video clearly showing the issue. Claims submitted without video proof will not be processed.
Your video must show:
The sealed/original packaging before opening (unboxing video is ideal)
The product and its condition clearly
The defect, damage, or incorrect item
The order label or invoice visible in frame
Pro Tip
We strongly recommend recording a video while unboxing every order. This protects you in case of any issue and speeds up your claim significantly.
Within 3 days of delivery
Raise your request within 3 days of receiving the order. Claims after this window will not be accepted.
Contact us
Email rocrux.official@gmail.com with your Order ID, a description of the issue, and your video attached or uploaded to Google Drive/YouTube (unlisted is fine).
We review your claim
Our team will review your video and details within 2 business days and confirm whether your claim is approved.
Replacement or refund
If approved, we will arrange a replacement shipment or process a refund to your original payment method within 5–7 business days.
🔄 Replacement
We will send a replacement item at no extra cost. Preferred option for defective or wrong items where the product itself is still needed.
💰 Refund
Refunds are processed to your original payment method within 5–7 business days after approval. UPI and card refunds may take additional time based on your bank.
RoCrux reserves the right to decide whether a replacement or refund is the appropriate resolution based on stock availability and the nature of the issue.
If a physical return is required (we will tell you after reviewing your claim), we will arrange a pickup at our cost for approved claims. Do not ship items back on your own without confirmation from us.
Items must be returned in their original packaging with all accessories included.
To raise a claim or for any queries, email us at rocrux.official@gmail.com with your Order ID and video. You can also reach us through our Contact page.
